FAQs
Can my friend check in for me?
Yes, however we require the credit card owner to be present upon check in along with a valid government issued ID. The person checking in on someone else’s behalf will also need to pay the security bond on a credit card for the room, ranging from $200-$500 depending on the room type.
When do the apartments get cleaned?
The apartments and suites both receive a daily service where your amenities and towels get refreshed/ replaced. Your room will also receive a light clean and your bed will be made up. If you will be staying with us for 7 days or more, you will be receiving a complimentary full clean.
Do rooms at Zara Tower Hotel have a washer and dryer?
Most of our serviced apartments include in‑room washer/dryer facilities and we provide washing powder so you can do laundry during your stay. All Luxe Apartments have a laundry. Please note Luxury SoHo Suites, Luxury Plus SoHo Suites and Sky Rooms do not have in‑room washing machines; guests in those room types can use our reasonably priced off site laundry service arranged via Reception. If your clothes require extra care dry‑cleaning is also available through Reception.
Do we offer parking?
Yes, we do have on site parking, It is $60.00 per night
Zara Tower Hotel has a car stacker onsite. The car stacker has limitations on the size of the vehicle and the amount of vehicles it can accommodate. Please let us know the type and model of your vehicle
Max Height - 1.9 meters
Max Length - 5.2 meters
Max Width(including mirrors) - 2.15 meters
Max Weight - 2500 kgs
If your 4WD has any added features such as roof racks, bull bar or tow bar it may exceed these restrictions
How does the parking work?
We use a car stacker. Reception and Zara Tower Staff are the only people who are able to drive the car into the stacker. A waiver from must be completed prior to allowing you to park in the stacker. Without the waiver being completed you are unable to park with Zara Tower. The car stacker has restrictions and limited spots.
Max Height - 1.9 meters
Max Length - 5.2 meters
Max Width(including mirrors) - 2.15 meters
Max Weight - 2500 kgs
How do I get to the parking area?
Our car parking is located in Foy Lane, which is located directly behind our hotel. When coming up Wentworth Avenue from Elizabeth Street on the same side as Zara Tower, you will need to turn left at Goulburn Street and then immediately left again just before the Vibe Hotel, entering Foy Lane. Our garage is the last roller door on the left. There is a buzzer located in front of the first roller door that will ring reception to open the garage door for you.
Are your rooms wheelchair accessible?
Yes, however certain wheelchairs do not fit in the showers. You will need to confirm with reception upon booking your room, as the dimensions of each room has different specifications.
Does our room include breakfast?
No, however there are many cafés around Zara Tower that are open for breakfast and lunch.
Can you recommend somewhere for breakfast?
Absolutely! Our team always has great recommendations depending on your budget, and taste. Zara Tower is centrally located near a variety of restaurants and cafes. We are a 5 Minute walk from Crown Street and a 10 Minute walk to the centre of Sydney CBD shopping district.
Do we have single beds?
Yes, some of our King beds can be split into 2 singles. However, unfortunately our Soho suites and Sky Rooms cannot accommodate this change.
Do you have shower chairs?
Yes we have limited shower chairs available, please let our team know if you require one.
How many baths/bathrooms are in each unit?
Our suites and 1 bedroom apartments have 1 bathroom with a shower. The 2 bedroom and 3 bedroom apartments have 2 bathrooms, 1 bath/shower and an ensuite with a shower. The penthouse 3 bedroom apartments have 3 bathrooms. 1 main bathroom with a shower and 2 ensuites, the master bedroom has a spa bath/shower and the other a shower.
What is the difference between a 3 bedroom and penthouse?
The 3 bedrooms are located on levels 6, 12 and 13. The penthouses start on level 14 to level 16. Our penthouses feature a larger living space and also the luxury of 3 bathrooms. The penthouses are able to accommodate up to 8 people (additional charges do apply).
Can I smoke in the room?
No. Zara Tower is 100% smoke free. This includes our balconies. Smoking in your room or balcony will mean you will incur a $250 cleaning and deodorising fee.
What is the pre-authorisation for?
We take a pre-authorisation to cover any damages which can occur in the apartment.
Sky Room - $200
Suites/ 1 Bedroom – $300
2 Bedroom – $400
3 Bedroom – $500
Penthouse – $500
When does the pre-auth return?
The pre-authorisation is automatically returned once you check out of the apartment, provided there is no damage. The funds should become active again after 7-14 business days once checking out, this can occasionally take a bit longer depending on your bank.
Where is the nearest supermarket?
There are 2 convenience stores within a 1-minute walk from Zara Tower. There is also a Coles supermarket located inside World Square shopping centre, which is approximately a 5-minute walk from Zara Tower, or an IGA and Aldi supermarket on Oxford St also approximately a 5 minute walk.
Is there dry cleaning?
We offer off site dry cleaning. There is a dry cleaning slip within your apartment which you can complete and give to reception. This is an additional charge.
How do we do laundry?
Our apartments have washing facilities inside the apartment. We provide washing powder for you to do your laundry. We have a laundry service for guest's staying in our Suites or Skyrooms, that is very reasonable priced, please ask Reception.
What are additional costs?
Fold out bed – $100 per night
Baby Cot – $20 for the whole stay
Sofa Bed – $100 per person per night
Is there a restaurant in the building?
Unfortunately not, however, Zara Tower is centrally located near a variety of restaurants and cafes. We are a 5 minute walk from Crown Street and a 10 minute walk to the centre of Sydney CBD shopping district.
Can I have guests?
Yes, however, all guests are required to vacate the building by 11pm.
Can we have a party in the room?
No, Zara Tower has a no party policy. We need to ensure all our guests have a good night's rest. Zara Tower retains the right to evict a guest or visitor without warning, should there be a breach of the terms and conditions.
What happens with lost property?
If lost property is found within the room, the property will be reported by Housekeeping to Reception. Reception hold any items for up to 7 days. If you have not claimed your lost property, your property will be disposed of after this 7 days.
What is the best way to get to the airport?
We are located approximately 30 minutes from the airport. We offer a private shuttle bus service. Prices are set and can be booked with Reception. Alternatively, we are located near central station which has airport link trains running frequently.
Best way to Darling Harbour or the ICC?
We recommend walking to Darling Harbour as we are only a 15 minute walk away.
How do I get an opal card?
To travel around Sydney on public transport you are required to get an opal card. These can be found and top up at most convenience stores and train stations. Also ask at reception, occasionally guest's will leave their old card with us and we are happy to pay them forward!
Do the apartments at Zara Tower Hotel have full kitchens for self-catering stays?
Yes.
Zara Tower Hotel is a luxury serviced apartment hotel, and most accommodation options consist of serviced apartments with fully equipped kitchens — including a cooktop/oven, fridge, dishwasher, cookware and utensils.
The SoHo Suites feature open plan bedroom living and dining areas making them well suited to couples or a family for short or extended stays.
The Luxe Apartments also feature separate living and dining areas and in-room washer/dryer laundry facilities, with one-, two- and three-bedroom apartments and a three-bedroom penthouse available, making them well suited to self-catering, family and extended stays. Guests also have an exclusive $20 breakfast deal at Basket Brothers café, a short walk from the hotel.
Does Zara Tower Hotel have meeting rooms or event and conference facilities?
No. Zara Tower Hotel does not offer events, functions, conference space or meeting rooms. We are a luxury serviced apartment hotel on the edge of Sydney CBD and Surry Hills, best suited to business travellers on short to medium stays, couples, families and extended-stay guests. Our Luxe Apartments include fully equipped kitchens, separate living and dining areas, free high-speed Wi-Fi and a 24-hour front desk, with concierge and tour assistance available. Guests attending a conference elsewhere in the city are very welcome — we are within walking distance of trains and buses, Museum Station, Hyde Park, World Square and the Capitol Theatre.
Where is Zara Tower Hotel located and what food options are nearby?
Zara Tower Hotel is located at 61–65 Wentworth Avenue in Sydney's CBD, on the edge of the Surry Hills neighbourhood. It is a short walk from Museum Station, Hyde Park, World Square and Chinatown, placing guests close to the bars, restaurants, markets and creative venues of the CBD and Surry Hills. There is no on-site restaurant; however, guests can enjoy an exclusive $20 breakfast deal or 10% discount at Basket Brothers café a short walk away, and the hotel partners with local venues such as Chin Chin Sydney and Kiln Restaurant. Most apartments also include fully equipped kitchens for cooking in.
What can I expect from the rooms and apartments at Zara Tower Hotel?
Zara Tower Hotel is a design-led, luxury serviced apartment hotel on the edge of Sydney CBD and Surry Hills. Accommodation types includes SoHo Suites, Luxe Apartments and Sky Rooms. The Luxury SoHo Suites and Luxury Plus SoHos are Extra Large Studios feature fully equipped kitchens (cooktop/oven, fridge, dishwasher, utensils), with modern "modern simplicity" interiors, generous size and functional layouts. The Luxe Apartments feature fully equipped kitchens (cooktop/oven, fridge, dishwasher, utensils), separate living and dining areas, in-room washer/dryer, climate control, large flat-screen TVs (around 50-inch), in-room safes, tea and coffee facilities including coffee pods, and free high-speed Wi-Fi. Selected units include balconies with Sydney city views, and the hotel offers a 24-hour front desk, concierge and tour assistance, housekeeping, luggage storage, and laundry/dry cleaning services.
Are cots and extra beds available for families at Zara Tower Hotel?
Yes. Extra beds and cots are available on request at Zara Tower Hotel. Infants under 4 years can stay at no additional cost, up to the maximum occupancy allowed
What facilities and services are available at Zara Tower Hotel?
Zara Tower Hotel is a luxury serviced apartment hotel in Sydney CBD, on the edge of Surry Hills. Facilities and services include a Gym, free high-speed Wi-Fi in all rooms and public areas, a 24-hour front desk, concierge with tour and ticket assistance, luggage storage, housekeeping, dry cleaning/laundry services, lift access, wheelchair-accessible rooms and paid on-site private parking. Apartments feature fully equipped kitchens, in-room washer/dryer, air conditioning, large flat-screen TVs, in-room safes and tea and coffee facilities, with selected units offering balconies and city views. There is no on-site restaurant; instead, guests can enjoy an exclusive $20 breakfast deal at Basket Brothers café, a short walk from the hotel. The property does not offer events or function facilities.
How can I get the best rate when booking Zara Tower Hotel?
The best available rate is on our website — book online to get 10% off direct bookings. No matter where you book, you also receive our exclusive nearby breakfast deal and are able to take advantage of flexible apartment choices for families or longer stays. Rooms start from AUD 243 midweek (Sky Room); check our site for current availability and special offers.